FAQ’s

How much is delivery and how long does it take?

We offer free shipping on all orders above AU $100 for Australian customers only.

Domestic orders of less than AU $100 will attract a flat fee of AU $10 or AU $20 for Express Post orders.

Estimated standard delivery times are between 2-5 working days after the order has been shipped. Express delivery takes between 1-2 working days. Read our Delivery information page to learn more.

Do you accept returns?

We can accept returns within 14 days from date of receipt of goods. We are able to offer a full refund or exchange provided the item meets our return and exchange criteria.

We are not able to reimburse the cost of return postage charges for change of mind returns, unless you have paid using your PayPal account which makes you eligible for free/subsidised returns. Please read our full returns information page to learn more.

Can I track my order?

Yes. A tracking number is sent to you once your order has been dispatched.

Can I cancel my order?

Orders may be cancelled prior to the commencement of the order process. If you wish to cancel your order, please contact us at care@missbettina.com.au as soon as practical & we will do our best to fulfil your order cancellation request. However, once your order has been dispatched, we will not be able to cancel the order. Alternatively, you may return or exchange your order by following our ‘change of mind’ returns process.

Do you deliver to P.O Boxes?

Yes. Miss Bettina can ship to PO Box Addresses in Australia only, via Australia Post.

What payment methods do you accept?

We offer two payment options: PayPal and credit/debit card (Payments are all secure). We have partnered with PayPal and eWay Australia to accept VISA, MASTERCARD, AMEX and DINERS cards. Read our full payment and security page to lean more.

Are there any restrictions on the orders I place?

Miss Bettina products are only to be used for private and domestic purposes. We prohibit reselling our products as part of a commercial business and we will not accept any order where we suspect this may be the case.

What is Pre-Ordering?

We offer pre-order so that you can get your hands on your new favourite items as soon as they arrive. The estimated arrival date will always be listed on the product page so you know when to expect your purchase.

How do I apply a coupon code?

Simply enter the code at the check out process. You will find a prompt at the top of the page in blue that says ‘Have a coupon? Click here to enter your code’. Insert the code in this section and the discount will be applied to your order.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

Can I place an order over the phone?

We can only accept orders online. If you are having any issues completing your online order, please feel free to contact us and we will be happy to help.

How do I wash/ care for my item?

Please follow the care instructions on your wash care label or on the specific product page for instructions on caring and washing your items.

What fabric are your quilt covers made from?

We chose to use lovely cotton sateen for all of our products, as it produces a soft hand and a lustrous finish, perfect for bedding! It is breathable and hypoallergenic, making it ideal for those prone to allergies… And best of all it’s high absorbency properties allows a vibrant print colour, so your bedding will never be dull!

How can I get assistance on what items I should coordinate together?

Miss Bettina loves to give styling advice! We know our products and their designs inside out, so we are happy for you to contact us for tips on which designs will look best together. Also check out the Styling Tips tab on each product page.

Can I purchase a Miss Bettina Gift Card?

Yes! We offer Miss Bettina Gift cards. Please contact us for gift card purchases.

What sizes are your products?

Quilt Covers:

  • Double Quilt Cover: 180cm x 210cm
  • Queen Quilt Cover: 210cm x 210cm
  • King Quilt Cover: 245cm x 210cm

Standard Pillow Cases:

74 x 48cm

Euro Pillow Cases:

65 x 65cm

Cushion Covers:

  • Standard cushion covers: 45 x 45cm
  • Rectangle cushion covers: 50 x 30cm

Please contact us if you have any questions about product sizing and selecting appropriate inners and we will be happy to help!

How do I keep up to date with promotions and updates about your products?

The best way to stay in the loop with Miss Bettina is to sign up to our mailing list. The sign up section is located on the footer of each page. You can also keep up to date with us via our social media network such as Instagram, Facebook and Pinterest.